Shipping policy

 

What about Shipping?

To ensure that our customers get the best shipping price possible, we use a combination of reputable national couriers, like DawnWing and the Courier Guy. 

We offer a flat delivery/shipping rate of R80, anywhere in South Africa. 

Shipping costs are calculated automatically on checkout. As we use third-party couriers, we cannot guarantee a delivery time - but you will be able to track your order live via our website. Unfortunately, we do not allow collections. 

 

"Free Delivery" Promotion

You qualify for free shipping when you order any 2 rings or more. It's that simple! 

 

How long does delivery take?

Our entire delivery process is automated to ensure that you receive your purchase in the shortest possible time. We use many of South Africa’s leading courier companies and strive to deliver within 2-5 working days of placing an order, depending on your location. You can track your order live throughout this process via the link/tracking details provided on your confirmation email. If your order is taking longer than expected, contact us at orders@three16.co.za, provide us your order number, and we’ll take it from there.

 

Do you ship overseas?

We currently only provide shipping in South Africa. For bespoke orders outside of South Africa, please contact our customer team at hello@three16.co.za and we will do our best to assist.

 

Can I exchange my purchase?

Please visit our Returns Policy for more information.

We want you to be completely satisfied with your purchase, so we will gladly exchange your purchase if you wish to change size, we’ve made a mistake with your order, or your purchase arrives in poor condition. You have 7 (working) days to request an exchange of your item from the date you received it and we require the items to be returned in their original packaging. Please note that there is a cost to exchanging your ring, to cover collection and delivery. Unfortunately, we do not offer refunds on purchases.

 

I received the incorrect product. What now?

Our entire system is fully automated, and orders are picked and packed using state-of-the-art software to minimize errors. If for whatever reason your order is incorrect, please contact us at orders@three16.co.za within 7 days of receipt, and provide us your order number. We’ll exchange your item for the correct one at no extra cost.